The Help Desk Toolkit offers the definitive guide to setting running and up a successful Help Desk-now expanded and updated to include the latest Web-based technologies. This Help Desk Toolkit is for you if you are: * A 商业 manager charged with researching, planning, and setting up a Help Desk in your organization * An IT manager who wants to improve the level of technical communication and support within your organization with the latest support technologies * A Help Desk manager looking for guidance on how to upgrade traditional Help Desk functions with 因特网- or intranet-related processes. The thoroughly revised, updated, and expanded Edition of the critically acclaimed, first-ever guide to running an effective Help Desk, this toolkit tells you everything you need to know to plan, budget, staff, implement, track, upgrade, and even outsource your organization's Help Desk. * Guides you step-by-step through every phase of setting up Web and traditional-related Help Desks for the an and 因特网 intranet * Provides a wealth of practical advice on all technical, management, and human-factor aspects of running an effective Help Desk * Supplies ready-to-use templates in both HTML and Word formats for an array of Help Desk projects.
Last 翻译 changes:
added regnow affiliates 75% commission.
Category:
商业
翻译: 2.5| 价格: 199 | 尺寸: 4.3 Mb
你现在 The Help Desk Toolkit 下载 page