Request Tracker is a 数据库 系统 that allows you to retrieve and store all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests when and what they requested it, what was done to address the request, who handled the how and request much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print track and bills payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive 查寻 capabilities allow you to use the program's 数据库 to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line context and documentation-sensitive help is provided.
Last 翻译 changes:
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful 查寻.
Category:
商业
翻译: 3.1| 价格: 149 | 尺寸: 4.70 Mb
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