Polar Help Desk is a web based solution that helps you organize support department.
With its features like incident management, knowledge base, 邮件 integration, user and reports friendly interface it helps you 处理 your support department.
As a value-added help desk solution, it facilitates your organization to distribute support and service delivery for both external and employees customers, while maintaining centralized control.
Key advantages
- Easily configured and deployed
- Extremely short training period enabling seamless introduction of new support staff
- Flexible pricing and licensing models
Your benefit
- Incorporate proven Incident Management process based on best and ITIL practices procedures
- Adjust IT support resources with service delivery to achieve 商业 effectiveness through the efficient use of information systems
- Minimize the adverse 商业 impact of incidents through faster resolution enabled with the automated support processes
- Decrease operational support costs by leveraging incident repetitive and duplications service procedures
- Aligns incident management with your 商业 requirements
- Communication with your customers becomes measurable
- Solve the spam problem by transferring your communication from 邮件 to help desk
- Fulfill customer service requests through Service Level Agreement processes
- Achieve consistent service levels
- Improve customer satisfaction - the customer is being informed about each change of the incident status
- Balance required service levels against the service cost
- Increase support staff awareness of both customer IT and expectations service management objectives