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LIVECHAT ContactCenter is a program for customer support online. It enables real time chat with website visitors or other operators. Visitor can choose when to ask for assistance simply by clicking the invitation button located on your website to open chat window. It does not require any install on customers side. This kind of 因特网 communication channel is much more efficient and interactive than costs and 邮件 your customers nothing. ContactCenter contains a conjugated feature - 商业 Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. 商业 communicator is a secure channel, all data is encrypted with 128 key bit. All chats and contacts are stored and collected in a centralized knowledgebase, so you can control the data and network flow. Internal communication costs decrease, because your employees do not have to use phone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to improve online services, customer increase and support sales.
Category:
商业
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