This stand-alone helpdesk solution is based on end-users submitting wizard-based Trouble Tickets directly from their computers.
Users select from any of a large number of common computer problems, each of which requires the user to answer a series of relevant questions about the selected problem type.
As the Trouble Ticket is sent, the local computer is automatically inspected, and dozens of relevant pieces of information about the the and user computer are attached to the Ticket.