The ITSM Excellerator provides tactical deliverables and 工具 to help accelerate ITIL based service support & delivery assessments, measurement improvement and activities initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service reducing and quality technology costs. Specific guidance found in the ITSM Excellerator includes:
- Process Excellence Master Program Plan
- Process Excellence Program Awareness & Overview
- Detailed Program Charter & Planning Criteria
- Critical Success Factors & Key Performance Indicators
- IT Services Environment Assessment & Action Matrix
- Measurement Planning & Program Overview
- Measurement Program Charter & Workbook
- ITSM Metrics Library & 设计 Workbooks
- 通信 Planning & Stakeholder Workbooks
Templates include specific guidelines and examples for accelerated deployment, including:
- Over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs) and detailed activity descriptions
- Completed example measurement workbooks for ITIL Service Support processes; linked to IT 商业 and objectives goals
- Prioritized attention to IT service gaps using specific criteria, weights and thresholds
- IT services environment criteria for evaluating maturity levels of documentation, 通信, process integration, skills, staffing, governance and controls
- Library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes
- Value-based 设计 templates to align IT measurement with 商业 objectives and goals
- Measurement mapping of trends, inputs, metrics types, formats, ownership and frequencies
- IT Measurement key performance indicators for IT service accuracy, control, cost, efficiency, timeliness and quality
...and more!