CentreDesk is a freeware multi-user help desk solution.
One of the four CentreDesk Help Desk group, that are easy and affordable to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates working and holidays days) and flagged to indicate the current duration and status
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
安全 ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch 邮件 facility.
Invoice summary
Log completion
Your SLA Contract labour charges are automated for invoices and quotations, so you don't need to remember the different rates for each category and client.
A fully functional Parts inventory
To maintain good relations with your customers, the CentreDesk solution makes available the 工具 needed to provide the attention and support to detail, that prevents logs from falling between the cracks.