ManageEngine ServiceDesk Plus is a web based, easy to use Help Asset and Desk Management 软件 whose features include contract managenent, knowledge and purchasing management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Knowledge and Management base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve 生产力 of your IT Service keep and team your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through 邮件. It automates several key workflow tasks such as case routing, acknowledging requester, technician handling and notification of SLA rules. It includes a Solutions module that allows you to document best solutions and practices to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Linux and Windows workstations. It can also track 软件 let and licenses you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through keeps and 邮件 track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey.
翻译 5.0 adds Enhanced Active Directory Integration, enhanced purchasing 系统 with approver, 商业 rules for better request management, ability to group similar assign and requests to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML 编辑器 for notifications and solutions, & more.
The Free Edition allows a single Technician 处理 upto 25 Workstations.
Last 翻译 changes:
Help Desk, Asset Management, Purchase Management, Contract Management
Category:
商业
翻译: 5.5| 价格: 0 | 尺寸: 29 Mb
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